The Person Behind the Work
IT Director · Enterprise Technology Leader
Most technology leaders understand either the systems or the business.
I bring both — and I stay through delivery.
A strategy that never reaches implementation
is just a document.
My Story
I started in IT while still studying Information Systems at university — not in a classroom-project sense, but with actual infrastructure, real production code, and enterprise systems that organizations ran their business on. That early exposure to real stakes shaped everything that came after.
Over 25 years, my work has crossed every major technology domain: SAP ERP, Microsoft Dynamics, ODOO, network architecture, cybersecurity, VoIP, digital transformation, and enterprise application governance — across pharmaceutical, financial services, manufacturing, FMCG, higher education, and more. The through-line in all of it has been delivery. A strategy that never reaches implementation is just a document.
I currently serve as IT Director at Zewail City of Science & Technology, directing infrastructure strategy, digital transformation, cybersecurity, and enterprise systems at Egypt's premier scientific research and technology university. Most technology leaders understand either the systems or the business. I bring both — and I stay through delivery.
The test I apply to every decision is straightforward: does this serve a real business purpose? If it does, it gets built properly. If it doesn't, it doesn't matter how technically impressive it looks.
Career Journey
Directing the full IT function at Egypt's premier scientific research and technology university — overseeing infrastructure strategy, digital transformation, cybersecurity, and enterprise systems across a multi-faculty research campus.
Led enterprise technology operations spanning SAP ERP, infrastructure, and cybersecurity — aligned with GMP compliance and business continuity requirements, driving digital transformation alongside executive leadership.
Managed the enterprise application portfolio — Microsoft Dynamics 365, Moodle, Power Platform, Laserfiche, and Microsoft 365. Led governance, configuration, and user enablement across academic and administrative departments.
Led enterprise software support for business-critical applications across a major financial group — ensuring service stability, governance, and continuity while improving response quality and operational efficiency.
Spearheaded SAP S/4HANA implementation reducing production lead time by 30% and on-time delivery by 25%. Deployed Dynamics Axapta workflows cutting turnaround time by 40%. Led team redesign that boosted productivity by 25%.
Implemented and supported Microsoft Dynamics AX 2012 R3, Sales Buzz, and core business applications — optimizing IT processes to deliver a 20% efficiency gain and 15% cost reduction over 12 months.
Automated workflows in Microsoft Dynamics Axapta, achieving 99.9% data accuracy and 40% reduction in entry time. Monitored and improved ODOO ERP to cut system downtime by 50% and raise customer satisfaction by 30%.
Streamlined manufacturing operations via Microsoft Dynamics Axapta 2012 R3, reducing manual data entry by 30%. Delivered ERP training to 100+ employees and achieved 40% hardware cost reduction through full infrastructure optimization.
Oversaw IT across four sites — managing Avaya telephony, Cisco/HP networking, Windows Server environments (AD, Exchange 2013, SAN storage), and Oracle-based ERP. Introduced BMS reporting that improved operational efficiency by 20%.
Led software implementation and client support over six years — reducing project timelines by 20%, increasing ticket sales by 25%, and achieving a 95% customer satisfaction rating through systematic delivery.
Installed and configured network devices at Telecom Egypt and supported customers with ADSL and HDSL environments — deep grounding in LAN/WAN and PSTN infrastructure at one of Egypt's early internet service providers.
Managed computer hardware, operating systems, servers, printers, networks, and applications — the foundational hands-on technical work that built core infrastructure instincts from day one.
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